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If you have worked through the relevant troubleshooting steps and the issue is still not resolved, contact the RapidCall team directly. Live chat is usually the fastest option, and most platform issues can be diagnosed quickly when the right details are included.

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What to include

For faster support, include the information relevant to the issue: For call issues
  • call ID or recording URL from Call History,
  • agent name,
  • phone number involved,
  • and a short description of what went wrong.
For billing issues
  • invoice date and amount,
  • the specific line item in question,
  • and the date range you want reviewed.
For agent behaviour issues
  • call ID,
  • the point in the script where the issue happened,
  • what you expected to happen,
  • and what actually happened.

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Support channels

If something is not working, reach out. The faster the team can see the exact call, charge, or workflow involved, the faster it can be diagnosed.