Call Evaluations & Labels
Auto-Evaluate Call
Trigger an AI-powered evaluation of a completed call using the call transcript.
POST
Runs an AI evaluation on the call transcript, scoring the agent’s performance across multiple criteria. The evaluation is generated using the call’s full transcript and stored alongside any manual evaluations.
Auto-evaluation analyzes accuracy, tone, completeness, and compliance, producing both individual criterion scores and an overall score.
string
required
The unique identifier of the call to auto-evaluate. The call must be completed and have a transcript available.
