curl -X GET https://api.rapidcall.ai/api/calls/call_8f3a2b1c4d5e/evaluations \
-H "Authorization: Bearer YOUR_API_KEY"
{
"evaluations": [
{
"id": "eval_a1b2c3d4",
"callId": "call_8f3a2b1c4d5e",
"type": "manual",
"score": 4,
"notes": "Agent handled the pricing objection well but missed an upsell opportunity.",
"evaluatorName": "Sarah Chen",
"createdAt": "2026-03-28T14:22:00Z"
},
{
"id": "eval_e5f6g7h8",
"callId": "call_8f3a2b1c4d5e",
"type": "auto",
"score": 4,
"notes": "The agent demonstrated strong product knowledge and maintained a professional tone throughout. The caller's main question about pricing tiers was answered accurately. Minor improvement: the agent could have proactively offered to schedule a follow-up demo.",
"criteria": {
"accuracy": 5,
"tone": 4,
"completeness": 3,
"compliance": 5
},
"createdAt": "2026-03-28T14:05:00Z"
}
]
}
Call Evaluations & Labels
List Evaluations
Retrieve all evaluations (manual and AI-generated) for a specific call.
GET
/
api
/
calls
/
{id}
/
evaluations
curl -X GET https://api.rapidcall.ai/api/calls/call_8f3a2b1c4d5e/evaluations \
-H "Authorization: Bearer YOUR_API_KEY"
{
"evaluations": [
{
"id": "eval_a1b2c3d4",
"callId": "call_8f3a2b1c4d5e",
"type": "manual",
"score": 4,
"notes": "Agent handled the pricing objection well but missed an upsell opportunity.",
"evaluatorName": "Sarah Chen",
"createdAt": "2026-03-28T14:22:00Z"
},
{
"id": "eval_e5f6g7h8",
"callId": "call_8f3a2b1c4d5e",
"type": "auto",
"score": 4,
"notes": "The agent demonstrated strong product knowledge and maintained a professional tone throughout. The caller's main question about pricing tiers was answered accurately. Minor improvement: the agent could have proactively offered to schedule a follow-up demo.",
"criteria": {
"accuracy": 5,
"tone": 4,
"completeness": 3,
"compliance": 5
},
"createdAt": "2026-03-28T14:05:00Z"
}
]
}
Returns a list of evaluations attached to a call, including both manual evaluations added by team members and AI auto-evaluations.
string
required
The unique identifier of the call.
curl -X GET https://api.rapidcall.ai/api/calls/call_8f3a2b1c4d5e/evaluations \
-H "Authorization: Bearer YOUR_API_KEY"
{
"evaluations": [
{
"id": "eval_a1b2c3d4",
"callId": "call_8f3a2b1c4d5e",
"type": "manual",
"score": 4,
"notes": "Agent handled the pricing objection well but missed an upsell opportunity.",
"evaluatorName": "Sarah Chen",
"createdAt": "2026-03-28T14:22:00Z"
},
{
"id": "eval_e5f6g7h8",
"callId": "call_8f3a2b1c4d5e",
"type": "auto",
"score": 4,
"notes": "The agent demonstrated strong product knowledge and maintained a professional tone throughout. The caller's main question about pricing tiers was answered accurately. Minor improvement: the agent could have proactively offered to schedule a follow-up demo.",
"criteria": {
"accuracy": 5,
"tone": 4,
"completeness": 3,
"compliance": 5
},
"createdAt": "2026-03-28T14:05:00Z"
}
]
}
