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Call settings control how your agent behaves operationally during a call. These settings affect how the conversation starts, how long it can run, how the agent responds to silence or voicemail, and how natural the interaction feels overall. Small adjustments here can make a significant difference in call quality and perceived realism.

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Core call controls

The main operational settings include:
  • who speaks first,
  • the first message content, either written directly or generated from the prompt,
  • pause before the first message,
  • end call on silence,
  • maximum call duration,
  • ring duration,
  • and voicemail detection, including whether the agent should hang up or leave a message.
These controls help shape the basic structure of the call and prevent poor first impressions. For example, adding a short pause before the first line can make the agent sound more natural and less like an autodialler.

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Speech settings

Speech settings control how the agent sounds and reacts in conversation. These include:
  • voice speed,
  • voice temperature,
  • volume,
  • voice stability,
  • similarity boost,
  • response eagerness,
  • interruption sensitivity,
  • and backchannel behaviour such as short acknowledgements like “uh-huh” or “yeah”.
These settings influence pacing, tone, responsiveness, and how human the conversation feels. They are especially important when fine-tuning an agent for a specific audience or call type.

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Background sound

RapidCall also supports optional background sound effects to make calls feel more natural and less synthetic. Available environments can include settings such as:
  • office,
  • call centre,
  • bank,
  • café,
  • restaurant,
  • and more.
Used properly, background sound can make the call feel more realistic and familiar to the person on the other end, especially in outbound scenarios where perceived authenticity matters.

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Why call settings matter

Call settings are not just cosmetic. They have a direct impact on how the agent is perceived and how well it performs. The right combination of call flow, speech tuning, and audio environment can make the difference between an agent that sounds obviously automated and one that feels smooth, natural, and credible in live conversations.