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The built-in Performance dashboard covers the metrics most teams need for day-to-day monitoring. However, many businesses need reporting that reflects their own workflows, KPIs, and decision-making structure more closely. Standard views may not always capture the exact data split or performance lens your team needs. If you need additional reporting views, the RapidCall team can build custom dashboards tailored to your operation. Examples include:
  • campaign-specific conversion funnels,
  • agent comparison views,
  • cost-per-outcome reporting,
  • territory or region-level performance splits,
  • client-by-client reporting,
  • and other KPI structures specific to your business.
This is especially useful for:
  • agencies managing multiple client workspaces,
  • enterprise teams reporting to leadership,
  • and high-volume operations that need performance broken down by segment, geography, campaign, or time period.
To request a custom dashboard, contact the RapidCall team through the Help button in the platform, email [email protected], or raise it during your next review call. We will review your requirements, scope the reporting structure, and build a dashboard aligned with how your business measures success.